• Due to renovations to our vault, the majority of our collections are currently inaccessible. Access to collections may be limited until May 2024. Please contact us for more information.

Customer service standards

Customer service standards

  • We will provide a welcoming environment to all archival users, regardless of their level of expertise, institutional affiliation, or method of contacting us.
  • We will provide high-quality service by knowledgeable staff.
  • We will respond in a timely manner to all requests.
  • We will be sensitive to the needs and abilities of each researcher.
  • We will use clientele feedback to improve our service.
  • We will be courteous, respectful, responsible, and professional at all times.

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