Customer service standards

Customer service standards

  • We will provide a welcoming environment to all archival users, regardless of their level of expertise, institutional affiliation, or method of contacting us.
  • We will provide high-quality service by knowledgeable staff.
  • We will respond in a timely manner to all requests.
  • We will be sensitive to the needs and abilities of each researcher.
  • We will use clientele feedback to improve our service.
  • We will be courteous, respectful, responsible, and professional at all times.

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