Customer service standards
- We will provide a welcoming environment to all archival users, regardless of their level of expertise, institutional affiliation, or method of contacting us.
- We will provide high-quality service by knowledgeable staff.
- We will respond in a timely manner to all requests.
- We will be sensitive to the needs and abilities of each researcher.
- We will use clientele feedback to improve our service.
- We will be courteous, respectful, responsible, and professional at all times.